Your Privacy Matters at 23bd9
This Privacy Policy explains exactly what personal data 23bd9 collects from players in Bangladesh, how that data is used, how it is protected, and what rights you have over your own information. Transparency is a core commitment of the 23bd9 platform.
All data transmitted between your device and 23bd9 servers is protected by industry-standard 256-bit SSL encryption, ensuring that your personal and financial information cannot be intercepted in transit.
23bd9 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with service providers essential to platform operations, under strict confidentiality agreements.
We collect only the data that is genuinely necessary to operate your account, process payments, verify your identity, and comply with legal obligations. No superfluous data is gathered or retained beyond its useful life.
You have the right to access, correct, export, or request deletion of your personal data at any time by contacting our support team. 23bd9 will respond to all data-related requests within a reasonable timeframe.
23bd9 uses cookies solely for session management, platform analytics, and fraud prevention. We do not deploy third-party advertising trackers or cross-site behavioural profiling technologies on the platform.
Personal data is retained only for as long as is necessary for the stated purpose or as required by applicable law. Account data is securely deleted or anonymised following confirmed account closure and the expiry of any mandatory retention period.
1 Information We Collect
23bd9 collects personal information from players in Bangladesh through several channels: directly when you register and verify your account, automatically as you use the platform, and from trusted third-party service providers where permitted by law. The categories of data we collect are described below.
Identity and Contact Information
When you create a 23bd9 account, we collect your full legal name, date of birth, residential address (including district, division, and postcode within Bangladesh), mobile phone number, and email address. This information is required to establish your identity, create your account, and communicate with you regarding your account activity.
Identity Verification Documents
As part of our mandatory Know Your Customer (KYC) process, 23bd9 may collect copies of government-issued identity documents, including:
- National Identity Card (NID)
- Valid passport (photo page)
- Government-issued driving licence
- Proof of residential address (utility bill, bank statement dated within 90 days)
These documents are used exclusively for identity verification and age confirmation purposes, and are stored in encrypted form with access restricted to our compliance team.
Financial Information
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi bank transfers, we collect the mobile wallet account numbers or bank account details associated with your transactions. 23bd9 does not store full card numbers or mobile wallet PINs. Payment data is handled directly by our certified payment service providers in accordance with their own security standards.
Platform Usage Data
We automatically collect certain technical and behavioural data when you interact with the 23bd9 platform, including:
- IP address and approximate geolocation (country and city level)
- Device type, operating system, and browser version
- Login timestamps and session duration
- Pages visited, games played, bets placed, and wagering history
- In-platform communications with our support team
This usage data is collected primarily for security monitoring, fraud prevention, responsible gaming compliance, and platform performance improvement.
23bd9 does not collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, health data, or biometric data beyond what is strictly required for age and identity verification purposes.
Summary of Data Categories
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Registration form, KYC submission |
| Contact Data | Email address, phone number, home address | Registration form |
| Financial Data | bKash number, bank account details, transaction history | Deposit/withdrawal process |
| Technical Data | IP address, device info, browser type | Automatic — platform logs |
| Usage Data | Games played, bets placed, session history | Automatic — platform activity |
| Communication Data | Support chat transcripts, emails sent to 23bd9 | Direct customer communication |
2 How We Use Your Data
23bd9 uses the personal data it collects for specific, lawful purposes. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent or where required by law.
Account Management and Platform Operation
Your identity and contact data is used to create and maintain your 23bd9 player account, authenticate your login sessions, process your deposits and withdrawals, and provide you with access to the full range of casino games, sports betting markets, and promotional features available on the platform.
Identity Verification and Fraud Prevention
23bd9 uses KYC documentation and technical data to verify that all players are who they claim to be, to confirm that players meet the minimum age requirement of 18 years, and to detect and prevent fraudulent activity, money laundering, and the circumvention of responsible gaming controls. This processing is necessary to comply with our legal obligations and to protect both the platform and our player community.
Payment Processing
Financial data is used exclusively to process deposit and withdrawal transactions via your chosen payment method — whether that is bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a Bangladeshi bank transfer. 23bd9 retains transaction records as required by applicable financial regulations.
Responsible Gaming and Player Protection
Usage and behavioural data is analysed to identify patterns that may indicate problematic gambling behaviour, such as unusually frequent deposits, extended play sessions, or rapid escalation of wager sizes. Where such patterns are detected, 23bd9 may contact the affected player to offer responsible gaming resources and to check on their wellbeing. Players may visit our Responsible Gaming page for full details of the self-help tools available.
Platform Communications
Your contact data is used to send you transactional communications including deposit confirmations, withdrawal receipts, account verification notices, and security alerts. With your explicit consent, we may also send you promotional communications about bonuses, new game launches, seasonal offers (including Eid, Pohela Boishakh, and BPL cricket promotions), and other 23bd9 platform news. You may withdraw consent to promotional communications at any time by contacting our support team.
Security and Legal Compliance
Technical and usage data is used to monitor for unauthorised access attempts, detect automated bots and scripted betting tools, investigate suspected terms violations, and respond to lawful requests from regulatory or law-enforcement authorities where required.
3 Data Sharing & Third Parties
23bd9 does not sell, rent, or otherwise transfer your personal data to third parties for commercial or marketing purposes. Data is shared with third parties only in the limited circumstances described in this section.
Payment Service Providers
To process your deposits and withdrawals, 23bd9 shares the minimum necessary financial information with our certified payment partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and BRAC Bank. Each payment provider operates under its own privacy and security standards. 23bd9 does not pass your full account credentials to payment partners — only the transaction reference details required to complete the transfer.
Game Software Providers
Games on the 23bd9 platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. When you play a game, certain technical data (such as your session token and wager amounts) may be transmitted to the relevant game provider's servers to enable game operation. Game providers are contractually prohibited from using this data for any purpose other than delivering the game service.
KYC and Identity Verification Partners
23bd9 may engage certified third-party identity verification services to assist with the KYC process. Where such services are used, identity document data is shared securely and exclusively for the purpose of verifying your identity and age. These partners are bound by strict data processing agreements and are not permitted to retain your documents beyond the verification period.
Legal and Regulatory Disclosure
23bd9 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, a valid court order, or in connection with the investigation of suspected criminal activity including fraud and money laundering. In such cases, 23bd9 will disclose only the minimum data necessary to satisfy the legal requirement.
23bd9 will never disclose your personal data to third parties in exchange for payment, commercial benefit, or any other consideration not described in this Privacy Policy. If you receive communications purportedly from 23bd9 requesting sensitive data such as your password or full NID number, treat these as suspicious and contact our support team immediately.
4 Cookies & Tracking Technologies
23bd9 uses cookies and similar lightweight tracking technologies to ensure the correct functioning of the platform, maintain your login session, and gather anonymised analytics that help us improve the player experience.
What Are Cookies?
Cookies are small text files stored in your web browser when you visit a website. They allow the site to recognise your browser across page requests within the same session, or across multiple sessions if a persistent cookie is set. Cookies do not give 23bd9 or any third party access to your device files or any information beyond what is stored in the cookie itself.
Types of Cookies Used by 23bd9
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintains your login session, language preferences, and basic platform functionality. Cannot be disabled without breaking core features. | Session |
| Analytics | Collects anonymised data on page views, feature usage, and error rates to help us improve the platform. No personally identifiable information is included. | Up to 12 months |
| Security | Detects suspicious login patterns, automated bots, and potential fraud attempts. Stores a hashed session token for security validation. | Session |
| Preference | Remembers your platform settings such as display preferences and notification choices, so you do not need to reconfigure them on each visit. | Up to 6 months |
Managing Cookies
You may configure your browser settings to block or delete cookies at any time. Please be aware that disabling strictly necessary cookies will impair the functionality of the 23bd9 platform, including the ability to maintain a logged-in session. 23bd9 does not use third-party advertising cookies or cross-site behavioural tracking technologies.
5 Data Security & Retention
Security Measures
23bd9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and 23bd9 servers.
- Encrypted storage of all sensitive data at rest, including identity documents and financial records.
- Role-based access controls ensuring that only authorised 23bd9 personnel can access personal data, and only to the extent required by their specific role.
- Multi-factor authentication for all 23bd9 staff accessing internal systems that contain player data.
- Regular security audits and penetration testing conducted by independent security professionals.
- Intrusion detection systems that monitor for and alert on anomalous access patterns in real time.
While 23bd9 takes its data security obligations seriously, no digital platform can guarantee absolute security against all conceivable threats. In the event of a data breach that poses a risk to your rights and freedoms, 23bd9 will notify affected players as quickly as reasonably practicable.
Data Retention Policy
23bd9 retains your personal data for as long as is necessary to fulfil the stated purpose, or as required by applicable law. The following general retention guidelines apply:
- Active account data (identity, contact, financial records): Retained for the duration of your account plus a minimum of 5 years following account closure, to comply with applicable financial record-keeping obligations.
- KYC documentation: Retained for the duration of your account plus a minimum of 5 years following account closure.
- Transaction records: Retained for a minimum of 7 years as required by financial regulation.
- Support communications: Retained for up to 3 years following the resolution of the relevant support case.
- Platform usage logs: Retained for up to 12 months for security and performance analysis, after which they are anonymised or deleted.
Upon expiry of the applicable retention period, personal data is securely and permanently deleted or irreversibly anonymised.
If you close your 23bd9 account, your personal data will be retained for the minimum periods required by law before being deleted. You will not receive promotional communications following account closure. For data deletion requests, contact our support team at (plain text — not a clickable link).
6 Your Privacy Rights
As a player on the 23bd9 platform, you have a number of rights with respect to the personal data we hold about you. 23bd9 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at (plain text — not a clickable link), available 24/7 on Bangladesh Standard Time (UTC+6).
Right of Access
You have the right to request a copy of all personal data that 23bd9 holds about you, together with information about how that data is being used. 23bd9 will provide this information within 30 days of receiving a verified request.
Right to Rectification
If any personal data held by 23bd9 is inaccurate or incomplete, you have the right to request that it be corrected. Please note that some corrections — particularly to identity data — may require supporting documentation to be submitted as part of the verification process.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where the data has been unlawfully processed. Please note that erasure requests cannot be fulfilled where retention is required by law — for example, financial transaction records must be retained for the legally mandated period regardless of an erasure request.
Right to Data Portability
You have the right to request that 23bd9 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider of your choice. This right applies to data that you provided directly to 23bd9 and that is processed on the basis of your consent or for the performance of a contract.
Right to Object to Processing
You have the right to object to 23bd9 processing your personal data for direct marketing purposes at any time. Upon receiving such an objection, 23bd9 will cease sending promotional communications to you. You may also object to other forms of processing where your particular circumstances provide grounds for doing so.
Right to Restrict Processing
In certain circumstances — for example, while a rectification request is being resolved — you may request that 23bd9 restrict the processing of your personal data. During a restriction period, 23bd9 will continue to store your data but will not actively process it beyond storage.
7 Minors & Age Verification
18+ Only. The 23bd9 platform is strictly intended for adults aged 18 years and above. 23bd9 does not knowingly collect, store, or process personal data belonging to individuals under the age of 18. If you are under 18, you must not register or use this platform.
23bd9 employs mandatory age verification as part of its KYC process. All players must provide verifiable proof of age before any withdrawal can be processed. Where a player is found to be under 18, their account will be immediately closed, all winnings forfeited, and deposits returned to the original payment source where technically feasible.
If you are a parent or guardian and believe that a minor has registered on the 23bd9 platform using your payment details or personal information, please contact our support team immediately at (plain text — not a clickable link). 23bd9 will investigate the matter promptly and take all necessary steps to close the underage account and prevent further access.
23bd9 also supports the use of third-party parental control software that can be used to restrict access to online gambling platforms on shared or family devices. Responsibility for supervising minors' internet access ultimately rests with parents and guardians.
8 Policy Updates & Contact
Updates to This Privacy Policy
23bd9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The most current version of this Privacy Policy will always be available at 23bd9.app/privacy-policy, and the effective date at the top of the document will be updated accordingly.
Where changes to this Privacy Policy are material — for example, a significant change in the categories of data we collect or the purposes for which we use it — 23bd9 will notify registered players via their registered email address or through a prominent notice on the platform, and will provide a reasonable period for review before the changes take effect.
Continued use of the 23bd9 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
How to Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or would like to raise a concern about how 23bd9 handles your personal data, please contact our support team using the details below. All privacy-related communications are handled in English.
Data Privacy Enquiries:
Email: (plain text — not a clickable link)
Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
Please include "Privacy Request" in your subject line and provide your registered username or email address so we can locate your account securely.
23bd9 will acknowledge all privacy-related requests within 2 business days and aims to resolve them fully within 30 days. Complex requests involving large volumes of data or coordination with third-party providers may take longer, in which case we will keep you informed of progress.
Ready to Explore 23bd9?
Now that you understand how 23bd9 handles your privacy, dive into over 2,000 certified games, live cricket betting, and instant bKash and Nagad withdrawals — all in a safe, encrypted environment built for Bangladeshi players.