Terms & Conditions for 23bd9 Players

1 Acceptance of Terms

By accessing, registering on, or using any part of the 23bd9 platform at 23bd9.app, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and any additional rules, guidelines, or promotional terms published on the platform from time to time.

These Terms & Conditions constitute a legally binding agreement between you (the registered player) and 23bd9. If you do not agree with any part of these terms, you must immediately cease using the platform and close your account by contacting our support team.

Your continued use of 23bd9 — including browsing the platform, placing any wager, claiming any bonus, or making any financial transaction — shall constitute your unconditional acceptance of the current version of these Terms & Conditions.

2 Eligibility & Age Restriction

To be eligible to register and maintain an active account on 23bd9, you must satisfy all of the following conditions at all times:

• You are at least 18 years of age or older as of the date of registration.
• You are a natural person (not a corporate entity, bot, or automated system).
• You are accessing the platform from a jurisdiction where online gambling is not explicitly prohibited by applicable law.
• You are not acting on behalf of any other person, and you are not using any funds that are the proceeds of criminal activity.
• You have not previously been self-excluded from 23bd9 or had your account closed by 23bd9 for terms violations.
• You are not a current employee, contractor, agent, or close family member of an employee of 23bd9 or any of its affiliated game providers.

Age Verification

23bd9 employs a mandatory KYC (Know Your Customer) verification process. All players are required to submit valid proof of identity and proof of age before any withdrawal request can be processed. Accepted identity documents include a National Identity Card (NID), valid passport, or government-issued driving licence. 23bd9 reserves the right to request additional documents at any time.

If a player is found to be under the age of 18, their account will be immediately and permanently closed. Any deposits made by an underage player will be returned to the original payment source where technically possible, and all associated winnings, bonuses, and promotional credits will be forfeited in their entirety.

3 Account Registration & Verification

To access the full range of games, sports betting markets, and financial services on 23bd9, you must complete the registration process and create a single, verified player account. Registration is free of charge.

Registration Requirements

During registration, you are required to provide accurate, complete, and up-to-date personal information, including but not limited to your full legal name, date of birth, residential address, mobile phone number, and a valid email address. You must ensure that all information provided is truthful and corresponds to your official identity documentation.

Providing false, misleading, or incomplete information during registration constitutes a material breach of these Terms & Conditions and may result in immediate account suspension, closure, and forfeiture of all balances.

One Account Policy

Each individual may hold no more than one registered account on 23bd9 at any time. Registering multiple accounts — whether using different email addresses, phone numbers, payment methods, or identity documents — is strictly prohibited. Where duplicate accounts are identified, 23bd9 reserves the right to close all associated accounts, suspend all pending withdrawals, and forfeit all bonus balances without prior notice.

Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your account credentials with any other person. 23bd9 will not be held liable for any loss or damage arising from unauthorised access to your account where such access results from your failure to keep your credentials secure.

If you suspect that your account has been accessed by an unauthorised party, you must notify 23bd9 immediately by contacting our support team at [email protected] (plain text — not a clickable link). 23bd9 recommends enabling two-factor authentication (2FA) on your account for additional protection.

KYC Documentation

As part of our ongoing compliance obligations, 23bd9 may request identity verification documents at any stage of your account lifecycle — including at registration, prior to processing withdrawals, or upon reasonable suspicion of fraudulent activity. Failure to provide requested documentation within a reasonable timeframe may result in account suspension and delay of pending transactions.

4 Deposits, Withdrawals & Payments

All financial transactions on 23bd9 are conducted in Bangladeshi Taka (৳). 23bd9 does not accept transactions in foreign currencies, and no currency conversion is applied to player accounts.

Accepted Payment Methods

23bd9 currently accepts deposits and processes withdrawals via the following payment channels:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• International Cards: Visa, Mastercard
• Bank Transfers: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank

The availability of specific payment methods may vary and is subject to change. 23bd9 reserves the right to add or remove payment channels without prior notice.

Deposits

The minimum deposit amount on 23bd9 is ৳200. There is no maximum deposit limit enforced by 23bd9, though individual payment providers may impose their own transaction limits. Deposits via bKash and Nagad are typically credited to your 23bd9 account within seconds of the transaction being confirmed by the respective provider.

You may only deposit funds from payment accounts that are registered in your own name. Deposits from third-party accounts are strictly prohibited and may trigger an account review, suspension, or closure.

Withdrawals

Withdrawal requests are processed by 23bd9 within an average of 15 minutes for verified accounts using bKash or Nagad. Processing times for bank transfers may vary depending on the receiving institution. The minimum withdrawal amount is ৳500. 23bd9 does not charge internal fees for standard withdrawals, though your payment provider may apply their own transaction charges.

Withdrawals may only be made to a payment account registered in your own name and previously used for a deposit, unless otherwise approved by the 23bd9 compliance team. 23bd9 may require additional documentation before approving large withdrawal amounts as part of standard anti-money-laundering (AML) procedures.

Refused Transactions

23bd9 reserves the right to refuse, reverse, or delay any deposit or withdrawal where there is reasonable suspicion of fraudulent activity, money laundering, bonus abuse, or a breach of these Terms & Conditions. In such cases, 23bd9 will endeavour to communicate the reason for the refusal to the affected player within a reasonable timeframe.

5 Bonuses & Promotions

23bd9 offers a range of bonuses, free spins, reload offers, cashback promotions, and seasonal incentives to both new and existing players. All bonuses are subject to the specific terms published alongside each promotion, as well as the general bonus rules set out in this section.

Wagering Requirements

Unless explicitly stated otherwise in a promotion's specific terms, all bonuses are subject to a wagering requirement — that is, the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before any associated winnings can be withdrawn. The applicable wagering multiplier will be clearly stated in the promotion details.

Wagering requirements must be completed within the validity period specified for each bonus. Any bonus funds and associated winnings remaining in your account after the expiry of the validity period will be removed automatically.

Bonus Eligibility

Each player is entitled to claim each welcome or first-deposit bonus only once. Attempting to claim a new-player bonus via a second account, by using a different payment method, or by any other means constitutes bonus abuse and will result in the forfeiture of all associated bonuses and winnings, as well as potential account closure.

23bd9 reserves the right to exclude specific games or game categories from contributing towards wagering requirements for bonus funds. Typically, live casino tables and certain table games may contribute at a reduced percentage or not at all. Full details are available in each promotion's terms.

Seasonal and Promotional Offers

23bd9 runs special promotional campaigns aligned with significant dates on the Bangladeshi calendar, including Eid al-Fitr, Eid al-Adha, Pohela Boishakh (Bengali New Year), Bangladesh Independence Day (26 March), and Victory Day (16 December), as well as major cricket tournaments including the BPL, IPL, and T20 World Cup. Such promotions are time-limited and subject to their own specific terms.

Abuse and Fraud

23bd9 employs automated and manual systems to detect bonus abuse, including but not limited to: wagering on both outcomes of a bet to guarantee a return, using software to exploit promotional mechanics, and coordinating with other players to farm bonuses. Any player found engaging in bonus abuse will have their account suspended, all bonuses and associated winnings forfeited, and may be permanently banned from the platform.

6 Game Rules & Fair Play

All games available on the 23bd9 platform are provided by certified third-party game studios including Pragmatic Play, Microgaming, NetEnt, Evolution Gaming, Ezugi, Spribe, Play'n GO, and others. Each game operates according to its own specific rules, which are accessible within the game interface.

Random Number Generators

All RNG-based games (slots, virtual table games, and instant-win titles) on 23bd9 use independently audited random number generators certified for fairness and statistical randomness. The outcome of each game round is entirely independent of previous rounds. Return-to-player (RTP) percentages for individual titles are disclosed within each game's information panel.

Live Casino

Live casino games are streamed in real time from certified studio environments operated by Evolution Gaming and Ezugi. These games are subject to the rules and procedures of the respective studios, in addition to 23bd9's general platform terms. By participating in live casino games, you acknowledge that the decisions of the live dealers and pit management are final.

Sports Betting

All sports betting markets, including cricket, football, kabaddi, and hockey, are subject to the specific betting rules applicable to each sport and event. 23bd9 reserves the right to void bets placed on markets where there is clear evidence of a system error, manifest odds error, or where the integrity of the event is in question. In the event of a void bet, stakes are returned to the player's account in full.

Malfunction Policy

In the event of a game malfunction, server error, software fault, or network interruption that causes the outcome of a game round to be unclear or undetermined, 23bd9 reserves the right to void the affected round and return the stake to the player's account. No liability will be accepted for any consequential losses arising from a technical malfunction.

7 User Obligations & Prohibited Conduct

By using the 23bd9 platform, you agree to conduct yourself in a manner that is lawful, respectful, and consistent with the spirit of fair play. The following conduct is strictly prohibited on 23bd9:

• Using any automated software, bot, script, algorithm, or artificial intelligence tool to place bets, navigate the platform, or interact with any game in a manner not consistent with normal human play.
• Exploiting errors, bugs, or loopholes in the platform's software or game code to obtain an unfair advantage.
• Engaging in collusion with other players to manipulate the outcome of any game or sporting event.
• Depositing, wagering, or withdrawing funds that are the proceeds of criminal activity, including money laundering and fraud.
• Providing false or misleading information at any point during registration, verification, or any communication with 23bd9 staff.
• Attempting to access the accounts of other players without their explicit permission.
• Harassing, threatening, or abusing members of the 23bd9 support team or any other player on the platform.
• Circumventing any responsible gaming controls, self-exclusion measures, or account restrictions imposed by 23bd9.
• Registering an account if you are currently subject to a self-exclusion order placed with 23bd9 or any affiliated platform.

23bd9 reserves the right to investigate any account suspected of engaging in prohibited conduct and to take any of the following actions: issuing a formal warning, suspending the account pending investigation, permanently closing the account, withholding and forfeiting account balances, and reporting suspected criminal activity to the relevant authorities.

8 Account Suspension & Closure

Closure by the Player

You may request the closure of your 23bd9 account at any time by contacting our support team at [email protected] (plain text — not a clickable link). Upon receiving a closure request, 23bd9 will process any pending withdrawals of genuine cash balances in accordance with standard payment timelines. Bonus balances and associated wagering requirements are forfeited upon account closure.

Players who wish to close their account for responsible gaming reasons — including self-exclusion — are encouraged to visit our Responsible Gaming page for guidance on the full range of tools available, including cooling-off periods and permanent self-exclusion.

Closure or Suspension by 23bd9

23bd9 reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false, misleading, or fraudulent information during registration or KYC verification.
• Discovery that the account holder is under 18 years of age.
• Suspected or confirmed engagement in fraud, money laundering, bonus abuse, or collusion.
• Use of the platform from a jurisdiction where online gambling is prohibited by law.
• Receipt of a court order or direction from a regulatory authority requiring account closure.
• The account has been inactive for a continuous period of 12 months or more.

Where an account is closed by 23bd9 due to a confirmed breach of these Terms & Conditions, all balances — including deposited funds, winnings, and bonuses — may be forfeited at 23bd9's discretion. Where an account is suspended pending investigation, access to funds will be restricted until the investigation is concluded.

Dormant Account Policy

An account is considered dormant after 12 consecutive months of inactivity — defined as no login, deposit, withdrawal, or wager activity. 23bd9 will make reasonable attempts to contact dormant account holders via their registered email address before applying any administrative fee. Players with dormant accounts are encouraged to log in and review their account status.