Responsible Gaming —
Your Wellbeing Comes First
At 23bd9, we believe that gambling should always be an enjoyable, controlled form of entertainment. This page outlines the tools, resources, and policies we have in place to help every Bangladeshi player stay in control of their gaming experience.
Set daily, weekly, or monthly deposit caps on your 23bd9 account to ensure your spending never exceeds what you can comfortably afford. Limits take effect immediately and can only be reduced — not increased — until a cooling-off period has elapsed.
Take a short break from the 23bd9 platform for 24 hours, 7 days, or 30 days using our time-out tool. During the time-out period, your account is suspended and you will not receive any promotional communications from us.
If you feel you need a longer break, our self-exclusion tool allows you to close your 23bd9 account for a minimum of 6 months or permanently. Once activated, self-exclusion cannot be reversed until the chosen period has fully expired.
23bd9 sends automated in-session notifications when you have been logged in continuously for 60 minutes or more, reminding you to take a break, review your balance, and assess whether you are still playing within your intended limits.
In addition to deposit limits, you can set a maximum loss threshold for any given day, week, or month. Once the threshold is reached, the platform will prevent further play until the relevant period resets or you adjust the limit downward.
Periodic reality-check pop-ups display your net profit or loss for the current session alongside the total time you have been playing, giving you a clear, factual picture of your activity so you can make informed decisions about continuing or stopping.
1 Our Commitment to Safe Play
23bd9 is built on the principle that gambling is a form of entertainment — not a strategy for generating income, and not something that should ever negatively impact a player's financial stability, personal relationships, or mental wellbeing. Our responsible gaming commitment underpins every aspect of how the 23bd9 platform is designed, from the tools we offer to the way our support team is trained to handle player welfare concerns.
We recognise that a small number of players may, at some point, develop a problematic relationship with gambling. 23bd9 takes this seriously. We invest in detection systems that monitor for behavioural patterns associated with problem gambling, and we empower our support team to proactively reach out to players who may be at risk — not just to react when problems are reported to us.
Every player on the 23bd9 platform, regardless of how long they have been registered or how much they wager, has access to the full suite of responsible gaming tools described on this page at no cost and without penalty. Using these tools will never result in your account being penalised, your bonuses being revoked, or your relationship with 23bd9 being affected in any negative way.
A note to Bangladeshi players: 23bd9 understands that for many players in Dhaka, Chittagong, Sylhet, and across Bangladesh, gambling represents a recreational pastime enjoyed during leisure time. We want to keep it that way. Please use the tools on this page to help ensure that it stays enjoyable, affordable, and firmly within your control.
2 Age Restriction and Verification
Strict 18+ Policy. The 23bd9 platform is exclusively available to adults aged 18 years and above. Gambling by individuals under the age of 18 is strictly prohibited. Any account found to belong to an underage player will be closed immediately, all winnings will be forfeited, and deposits will be returned to the original payment source where technically possible.
23bd9 enforces a mandatory Know Your Customer (KYC) age verification process. All players are required to provide acceptable proof of identity and age before any withdrawal can be processed. Acceptable identity documents for Bangladeshi players include:
- National Identity Card (NID)
- Valid passport (photo page)
- Government-issued driving licence
Where our automated systems or customer support team identifies indicators that a registered player may be under 18, the account will be suspended pending manual age verification. Play and withdrawals will be restricted until verification is complete.
If you are a parent or guardian and believe that a person under 18 has registered on 23bd9 using your details or payment methods, please contact our support team immediately at [email protected] so we can investigate and close the account without delay.
3 Responsible Gaming Tools
23bd9 provides a comprehensive set of player-controlled tools designed to help you manage your gambling activity within safe, pre-defined boundaries. All tools are available directly from your account settings panel and take effect immediately upon activation unless a delay is specified below.
Deposit Limit
Cap the total amount you can deposit over a daily (24-hour), weekly (7-day), or monthly (30-day) rolling period. Reductions take effect immediately. Increases require a 72-hour cooling-off period before they become active.
Loss Limit
Set the maximum net loss you are prepared to absorb in a given time period. Once the limit is reached, you will be unable to place further bets until the period resets. Like deposit limits, reductions are immediate and increases require a 72-hour delay.
Wager Limit
Control the maximum amount you can stake on any single bet or spin within a defined period. This tool is particularly useful for players who find the pace of certain games — such as slots — makes it easy to place many small bets in rapid succession.
Time-Out (Short Break)
Temporarily suspend your account for a fixed period: 24 hours, 3 days, 7 days, or 30 days. During a time-out, you cannot log in or place bets. All pending withdrawals will still be processed. The time-out cannot be cancelled before it expires.
Self-Exclusion (Long Break)
Permanently or semi-permanently close your account for a minimum of 6 months, 1 year, 3 years, or indefinitely. Once activated, self-exclusion cannot be reversed until the period expires and a formal re-activation request has been reviewed by our team.
Reality Check Alerts
Configure session alerts at intervals of 30, 60, or 90 minutes. Each alert displays your session duration, net win or loss, and prompts you to decide whether to continue playing or log out. Alerts cannot be disabled once set without a 24-hour review period.
To activate any of these tools, log in to your 23bd9 account and navigate to Account Settings > Responsible Gaming. If you experience any difficulty accessing or activating these tools, contact our support team at [email protected] and a team member will assist you within minutes.
4 Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in oneself. The following are recognised warning signs that a person's gambling may be moving beyond healthy recreational activity and into problematic territory. If you recognise any of these patterns in your own behaviour, we encourage you to use the tools on this page or reach out to our support team immediately.
Financial Warning Signs
- Spending more on gambling than you originally intended or planned to.
- Borrowing money, selling possessions, or using savings intended for essential expenses (rent, bills, food) to fund gambling.
- Chasing losses — increasing the size or frequency of bets in an attempt to recover money previously lost.
- Feeling financially stressed as a result of gambling activity.
- Hiding gambling expenditure from family members, partners, or financial advisers.
Behavioural and Emotional Warning Signs
- Gambling for longer than intended, or finding it difficult to stop once you have started a session.
- Thinking about gambling frequently — planning your next session, reliving past wins, or calculating how to recover losses — even when you are not actively playing.
- Feeling restless, irritable, or anxious when you are unable to gamble.
- Gambling as a way of escaping stress, anxiety, boredom, depression, or other negative emotions rather than as straightforward entertainment.
- Neglecting responsibilities at work, at home, or in your studies as a result of time spent gambling.
- Lying to friends or family members about the amount of time or money you spend gambling.
If you recognise multiple signs above in your own behaviour, please stop playing now and contact our support team at [email protected] or activate self-exclusion immediately via your account settings. You can also use the self-assessment checklist in the next section to evaluate your situation more formally.
5 Self-Assessment Checklist
The following checklist is adapted from internationally recognised responsible gaming frameworks. Read each statement and reflect honestly on whether it applies to your own gambling behaviour over the past 30 days.
Self-Assessment — Past 30 Days
If you answered yes to two or more of the questions above, this may indicate that gambling is having a negative effect on your life. 23bd9 strongly encourages you to activate a time-out or self-exclusion from your account settings, and to seek support from a qualified counselling service. You are not alone, and help is available.
6 Self-Exclusion and Account Closure
Self-exclusion is the strongest protective tool available on the 23bd9 platform. It is designed for players who recognise that they need to stop gambling for a significant period in order to regain control. 23bd9 takes self-exclusion requests seriously and processes them with priority.
How to Request Self-Exclusion
- Log in to your 23bd9 account.
- Navigate to Account Settings > Responsible Gaming > Self-Exclusion.
- Select your preferred exclusion period: 6 months, 1 year, 3 years, or indefinite.
- Confirm your choice. The exclusion takes effect immediately upon confirmation.
Alternatively, you may request self-exclusion by contacting our support team directly at [email protected]. Please include "Self-Exclusion Request" in the subject line, along with your registered username and preferred exclusion period. Our team will action the request and send you a written confirmation within 1 hour of receiving it.
What Happens During Self-Exclusion
- Your account will be immediately suspended. You will not be able to log in, deposit, place bets, or access any gaming content.
- All pending withdrawals of funds already in your balance will be processed normally.
- You will be removed from all 23bd9 marketing and promotional communication lists for the duration of the exclusion.
- Any active bonuses or free spin offers will be cancelled without the ability to reinstate them upon re-activation.
Reinstating Your Account After Self-Exclusion
Once the self-exclusion period has fully elapsed, you may submit a written re-activation request to [email protected]. 23bd9 will apply a mandatory 24-hour reflection period from the time the request is received before re-activating the account, to ensure the decision is considered rather than impulsive. Re-activation is not automatic — it requires a deliberate, explicit request from the player.
If you choose an indefinite self-exclusion, your account will remain closed until you make a specific written request for re-activation review. 23bd9 will apply additional wellbeing checks before reinstating an indefinitely excluded account.
7 Support Resources and Contacts
23bd9 believes that no player should face gambling-related difficulties alone. Our support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6) to assist with responsible gaming concerns, tool activation, and account closure requests.
23bd9 Support
Our trained support team can help you activate limits, process a time-out, or initiate self-exclusion immediately.
Available 24/7 — BST (UTC+6)
Kaan Pete Roi (Bangladesh)
A voluntary emotional support helpline available to people in Bangladesh experiencing distress, including gambling-related stress and anxiety.
Search "Kaan Pete Roi Bangladesh" for current contact details.
Gamblers Anonymous
An international peer-support fellowship for people who have a gambling problem. Meetings and online resources are available in multiple formats globally.
Visit gamblers-anonymous.org for meeting information.
23bd9 does not earn any commission or benefit from referrals to the third-party support organisations listed above. They are provided purely as a service to players who may need help beyond what our platform can offer directly.
8 Parental Controls
If you share a computer, tablet, or smartphone with younger family members in your household, 23bd9 strongly recommends taking steps to prevent underage access to the 23bd9 platform and to online gambling content in general.
Practical Steps for Parents and Guardians
- Keep your 23bd9 login credentials private. Never save your username or password in a shared browser profile or allow a shared device to auto-fill your 23bd9 login details.
- Log out of your account after every session, particularly on shared devices.
- Use device-level parental controls available on Android, iOS, Windows, and macOS to restrict access to gambling-related websites and applications.
- Consider third-party filtering software such as Net Nanny, Qustodio, or similar parental control applications, which can block access to online gambling platforms across all browsers on a shared device.
- Talk to your children about the nature of online gambling, the risks involved, and the legal age requirement of 18 years in a straightforward, age-appropriate manner.
If you suspect that a minor has accessed the 23bd9 platform using your account or personal details, please contact us immediately at [email protected]. We will investigate the matter promptly, secure your account, and take all appropriate action to prevent further underage access.
Play Smart. Stay in Control.
When gambling stays fun and within your means, 23bd9 has over 2,000 certified games, live cricket betting, and instant bKash and Nagad withdrawals waiting for you. If you ever need help, our support team is here around the clock.